/* ==========================================================================
   VARIÁVEIS DE COR E ESTILOS GLOBAIS (PALETA TIKTOK & LOPAZZI)
   Front-end no padrão Magali, cores oficiais do TikTok Shop:
   Preto #161823 / Vermelho #FE2C55 / Ciano #25F4EE
   ========================================================================== */
:root {
    /* Cores TikTok / Lopazzi */
    --color-primary: #FE2C55;      /* TikTok Red / Magenta */
    --color-primary-dark: #161823; /* Preto TikTok (títulos no tema claro) */
    --color-cyan: #25F4EE;         /* TikTok Cyan */
    --color-cyan-deep: #00B8B3;    /* Ciano legível sobre fundo claro */
    --color-success: #00C853;      /* Verde (tema claro) */
    --color-warning: #F57F17;      /* Alerta (tema claro) */
    --color-warning-light: #FFF3E0;/* Fundo leve para alertas */

    /* Tons Neutros */
    --bg-main: #F1F1F2;
    --bg-card: #FFFFFF;
    --border-color: #E3E3E4;
    --text-main: #161823;
    --text-muted: #8A8B91;
    --text-light: #A9AAB1;

    /* Efeito Vidro (Glassmorphism) */
    --glass-bg: rgba(255, 255, 255, 0.75);
    --glass-border: rgba(255, 255, 255, 0.6);
    --glass-shadow: 0 8px 32px 0 rgba(22, 24, 35, 0.08);
    --glass-blur: blur(12px);

    /* Fontes */
    --font-primary: 'Plus Jakarta Sans', sans-serif;
    --font-title: 'Outfit', sans-serif;
}

body.dark-theme {
    /* Redefinição de variáveis para o Dark Mode (preto profundo TikTok) */
    --bg-main: #000000;
    --bg-card: #161823;
    --border-color: #262837;
    --text-main: #F8FAFC;
    --text-muted: #8A8B91;
    --text-light: #55565F;

    --color-primary-dark: #FE2C55; /* títulos ganham o vermelho TikTok no escuro */
    --color-cyan-deep: #25F4EE;
    --color-success: #00E676;
    --color-warning: #FCEE0A;
    --color-warning-light: #2A2410;

    /* Efeito Vidro (Glassmorphism) Dark Mode */
    --glass-bg: rgba(22, 24, 35, 0.75);
    --glass-border: rgba(255, 255, 255, 0.08);
    --glass-shadow: 0 8px 32px 0 rgba(0, 0, 0, 0.4);
}

* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
    font-family: var(--font-primary);
}

body {
    background-color: var(--bg-main);
    color: var(--text-main);
    overflow: hidden;
    height: 100vh;
    transition: background-color 0.3s ease, color 0.3s ease, border-color 0.3s ease;
}

.sidebar, .chats-column, .chat-active-column, .details-column, .ia-toggle-card, .chat-card, .message-bubble, .order-card-detail, .nav-item {
    transition: background-color 0.3s ease, color 0.3s ease, border-color 0.3s ease, box-shadow 0.3s ease;
}

/* ==========================================================================
   ESTRUTURA CONTAINER PRINCIPAL (LAYOUT 3 COLUNAS)
   ========================================================================== */
.dashboard-container {
    display: flex;
    height: 100vh;
    width: 100vw;
    overflow: hidden;
}

.view-container {
    flex-grow: 1;
    height: 100%;
    overflow: hidden;
    opacity: 1;
    transition: opacity 0.25s ease-out;
}

.view-container.hidden-view {
    display: none !important;
    opacity: 0;
}

#chat-view-container {
    display: grid;
    grid-template-columns: 350px 1fr 340px;
    height: 100%;
    width: 100%;
}

/* SIDEBAR ESQUERDA (Controle & Glassmorphism) */
.sidebar {
    background: var(--glass-bg);
    backdrop-filter: var(--glass-blur);
    -webkit-backdrop-filter: var(--glass-blur);
    border-right: 1px solid var(--glass-border);
    box-shadow: var(--glass-shadow);
    display: flex;
    flex-direction: column;
    padding: 24px 16px;
    height: 100%;
    width: 260px;
    flex-shrink: 0;
    overflow-y: auto;
}

.sidebar-header {
    margin-bottom: 24px;
}

.logo {
    display: flex;
    flex-direction: column;
    font-family: var(--font-title);
    font-weight: 700;
    line-height: 1.1;
}

.logo-accent {
    font-size: 24px;
    color: var(--color-primary-dark);
}

.logo-sub {
    font-size: 16px;
    color: var(--color-primary);
    text-transform: uppercase;
    letter-spacing: 2px;
}

.logo-note {
    font-size: 10px;
    color: var(--text-light);
    text-transform: uppercase;
    letter-spacing: 2px;
    margin-top: 4px;
}

.sidebar-nav {
    display: flex;
    flex-direction: column;
    gap: 8px;
    flex-grow: 1;
}

.nav-item {
    background: transparent;
    border: none;
    border-radius: 12px;
    color: var(--text-muted);
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 12px;
    font-family: var(--font-primary);
    font-size: 15px;
    font-weight: 600;
    padding: 12px 16px;
    text-align: left;
    transition: all 0.2s ease;
}

.nav-item i {
    font-size: 18px;
    width: 20px;
}

.nav-item:hover, .nav-item.active {
    background-color: rgba(254, 44, 85, 0.1);
    color: var(--color-primary);
}

.nav-item.success-tab:hover, .nav-item.success-tab.active {
    background-color: rgba(0, 200, 83, 0.12);
    color: var(--color-success);
}

.nav-item.warning-tab:hover, .nav-item.warning-tab.active {
    background-color: var(--color-warning-light);
    color: var(--color-warning);
}

/* FOOTER DA SIDEBAR E TOGGLE IA */
.sidebar-footer {
    display: flex;
    flex-direction: column;
    gap: 14px;
}

.ia-toggle-card {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: 16px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 14px 16px;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.02);
}

.ia-info {
    display: flex;
    align-items: center;
    gap: 12px;
}

.ia-info i {
    color: var(--color-primary);
    font-size: 20px;
}

.ia-info.review-info i {
    color: var(--color-cyan-deep);
}

.ia-info h4 {
    font-family: var(--font-title);
    font-size: 14px;
    font-weight: 600;
}

.ia-info p {
    color: var(--text-muted);
    font-size: 12px;
}

.pulse-icon {
    animation: pulse 2s infinite;
}

@keyframes pulse {
    0% { transform: scale(1); opacity: 1; }
    50% { transform: scale(1.1); opacity: 0.8; }
    100% { transform: scale(1); opacity: 1; }
}

/* SWITCH SLIDER */
.switch {
    position: relative;
    display: inline-block;
    width: 44px;
    height: 24px;
    flex-shrink: 0;
}

.switch input {
    opacity: 0;
    width: 0;
    height: 0;
}

.slider {
    position: absolute;
    cursor: pointer;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background-color: var(--text-light);
    transition: .3s;
}

.slider:before {
    position: absolute;
    content: "";
    height: 18px;
    width: 18px;
    left: 3px;
    bottom: 3px;
    background-color: white;
    transition: .3s;
}

input:checked + .slider {
    background-color: var(--color-primary);
}

input:checked + .slider:before {
    transform: translateX(20px);
}

.slider.round {
    border-radius: 34px;
}

.slider.round:before {
    border-radius: 50%;
}

/* CENTRAL DE COMANDO (ações em massa da Laura) */
.cmd-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 8px;
}

.cmd-btn {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: 10px;
    color: var(--text-muted);
    cursor: pointer;
    font-family: var(--font-primary);
    font-size: 11px;
    font-weight: 700;
    padding: 9px 6px;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    transition: all 0.2s ease;
}

.cmd-btn i { font-size: 12px; }

.cmd-btn:hover {
    border-color: var(--color-primary);
    color: var(--color-primary);
    background: rgba(254, 44, 85, 0.06);
}

.cmd-btn.cmd-danger:hover {
    background: var(--color-primary);
    color: #fff;
}

.refresh-note {
    color: var(--text-light);
    font-size: 11px;
    text-align: center;
}

.refresh-note.paused {
    color: var(--color-warning);
}

/* Selo "novos": destaca quando chegou conversa nova (clicável para atualizar) */
.refresh-note.tem-novos {
    color: #fff;
    background: var(--color-primary, #FE2C55);
    font-weight: 700;
    border-radius: 999px;
    padding: 3px 10px;
    display: inline-block;
    animation: pulseNovos 1.6s ease-in-out infinite;
}
@keyframes pulseNovos {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.7; }
}

/* Card do pedido (foto + status + rastreio) — Order API */
.pedido-card {
    display: flex;
    gap: 12px;
    align-items: center;
    background: rgba(255, 255, 255, 0.04);
    border: 1px solid rgba(255, 255, 255, 0.10);
    border-radius: 12px;
    padding: 10px 12px;
    margin-bottom: 12px;
}
.pedido-card-img {
    width: 56px;
    height: 56px;
    border-radius: 8px;
    object-fit: cover;
    flex-shrink: 0;
    background: rgba(255, 255, 255, 0.06);
}
.pedido-card-img.sem-img {
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--text-light);
    font-size: 22px;
}
.pedido-card-info { flex: 1; min-width: 0; }
.pedido-card-produto {
    font-weight: 600;
    font-size: 13px;
    line-height: 1.3;
    max-height: 2.6em;
    overflow: hidden;
}
.pedido-card-meta {
    font-size: 11px;
    color: var(--text-light);
    margin-top: 4px;
    display: flex;
    gap: 6px;
    align-items: center;
    flex-wrap: wrap;
}
.pedido-card-meta .pedido-status {
    color: #fff;
    background: var(--color-primary, #FE2C55);
    padding: 1px 8px;
    border-radius: 999px;
    font-weight: 700;
}
.pedido-card-rastreio { font-size: 11px; color: var(--text-light); margin-top: 5px; }
.pedido-card-id { font-size: 10px; color: var(--text-light); opacity: 0.6; margin-top: 4px; }

/* Banner fixo do pedido no topo da conversa (não rola com as mensagens) */
.pedido-banner {
    flex-shrink: 0;
    padding: 10px 16px 0 16px;
    border-bottom: 1px solid rgba(255, 255, 255, 0.06);
}
.pedido-banner:empty {
    display: none;
}
.pedido-banner .pedido-card {
    margin-bottom: 10px;
}

/* Aviso: a sugestão salva cita um status de pedido que já mudou (regenerar) */
.pedido-aviso-desatualizado {
    display: flex;
    align-items: center;
    gap: 8px;
    margin: 0 0 10px 0;
    padding: 8px 12px;
    border-radius: 8px;
    font-size: 0.82rem;
    background: rgba(254, 44, 85, 0.12);
    border: 1px solid rgba(254, 44, 85, 0.45);
    color: #ff8fa8;
}
.pedido-aviso-desatualizado i {
    color: #FE2C55;
    flex-shrink: 0;
}

/* OPERATOR PROFILE */
.operator-profile {
    border-top: 1px solid var(--border-color);
    display: flex;
    align-items: center;
    gap: 12px;
    padding-top: 16px;
}

.avatar-circle {
    background: var(--color-primary-dark);
    border-radius: 50%;
    color: white;
    display: flex;
    justify-content: center;
    align-items: center;
    width: 40px;
    height: 40px;
}

.operator-info h4 {
    font-family: var(--font-title);
    font-size: 14px;
    font-weight: 600;
}

.operator-info p {
    color: var(--text-muted);
    font-size: 12px;
}

/* ==========================================================================
   COLUNA 1: FILA DE CHATS (LISTAGEM DE PENDÊNCIAS)
   ========================================================================== */
.chats-column {
    background: var(--bg-card);
    border-right: 1px solid var(--border-color);
    display: flex;
    flex-direction: column;
    height: 100%;
    min-height: 0;
}

.column-header {
    border-bottom: 1px solid var(--border-color);
    padding: 24px 20px;
}

.column-header h3 {
    font-family: var(--font-title);
    font-size: 18px;
    font-weight: 700;
    color: var(--color-primary-dark);
    margin-bottom: 16px;
}

/* Filtros Rápidos de Status (categorias da Laura) */
.quick-status-filters {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 8px;
    margin-bottom: 16px;
}

.status-filter-btn {
    background: var(--bg-main);
    border: 1px solid var(--border-color);
    border-radius: 8px;
    padding: 8px 10px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    cursor: pointer;
    transition: all 0.2s ease;
    font-family: var(--font-primary);
    font-size: 11px;
    font-weight: 500;
    color: var(--text-main);
    position: relative;
    overflow: hidden;
}

.status-filter-btn:hover {
    transform: translateY(-1px);
    border-color: var(--text-light);
    box-shadow: 0 4px 10px rgba(0, 0, 0, 0.05);
}

.status-indicator-border {
    position: absolute;
    left: 0;
    top: 0;
    bottom: 0;
    width: 3px;
}

.status-indicator-border.yellow { background-color: var(--color-warning); }
.status-indicator-border.cyan   { background-color: var(--color-cyan-deep); }
.status-indicator-border.red    { background-color: var(--color-primary); }
.status-indicator-border.green  { background-color: var(--color-success); }

.status-name {
    margin-left: 4px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    flex-grow: 1;
    text-align: left;
}

.status-badge {
    background-color: var(--border-color);
    color: var(--text-main);
    border-radius: 20px;
    padding: 2px 6px;
    font-size: 10px;
    font-weight: 700;
    min-width: 18px;
    text-align: center;
    transition: all 0.2s ease;
}

/* Estado Ativo/Selecionado */
.status-filter-btn.active {
    background-color: var(--bg-card);
    font-weight: 700;
}

.status-filter-btn.active.filter-pausa {
    border-color: var(--color-warning);
    box-shadow: 0 0 8px rgba(245, 127, 23, 0.2);
}
.status-filter-btn.active.filter-pausa .status-badge {
    background-color: var(--color-warning);
    color: #161823;
}

.status-filter-btn.active.filter-transportadora {
    border-color: var(--color-cyan-deep);
    box-shadow: 0 0 8px rgba(37, 244, 238, 0.25);
}
.status-filter-btn.active.filter-transportadora .status-badge {
    background-color: var(--color-cyan-deep);
    color: #161823;
}

.status-filter-btn.active.filter-garantia {
    border-color: var(--color-primary);
    box-shadow: 0 0 8px rgba(254, 44, 85, 0.25);
}
.status-filter-btn.active.filter-garantia .status-badge {
    background-color: var(--color-primary);
    color: #fff;
}

.status-filter-btn.active.filter-revisao {
    border-color: var(--color-success);
    box-shadow: 0 0 8px rgba(0, 200, 83, 0.2);
}
.status-filter-btn.active.filter-revisao .status-badge {
    background-color: var(--color-success);
    color: #fff;
}

.search-bar {
    position: relative;
    width: 100%;
}

.search-bar i {
    position: absolute;
    left: 12px;
    top: 50%;
    transform: translateY(-50%);
    color: var(--text-light);
}

.search-bar input {
    background-color: var(--bg-main);
    border: 1px solid transparent;
    border-radius: 8px;
    color: var(--text-main);
    font-family: var(--font-primary);
    font-size: 14px;
    padding: 10px 12px 10px 38px;
    width: 100%;
    transition: all 0.2s ease;
}

.search-bar input:focus {
    border-color: var(--color-primary);
    background-color: var(--bg-card);
    outline: none;
}

/* Aviso de filtro por tag vindo de link antigo (?tag=) */
#aviso-tag:empty { display: none; }

.tag-ativa-chip {
    align-items: center;
    background: rgba(254, 44, 85, 0.1);
    border: 1px solid var(--color-primary);
    border-radius: 20px;
    color: var(--color-primary);
    display: inline-flex;
    font-size: 11px;
    font-weight: 700;
    gap: 6px;
    margin-top: 10px;
    padding: 4px 10px;
}

.tag-ativa-chip button {
    background: transparent;
    border: none;
    color: inherit;
    cursor: pointer;
    font-size: 15px;
    line-height: 1;
    padding: 0 0 0 2px;
}

.chats-list {
    flex-grow: 1;
    overflow-y: auto;
}

/* CARD DE CHAT NA LISTA */
.chat-card {
    border-bottom: 1px solid var(--border-color);
    cursor: pointer;
    display: flex;
    gap: 12px;
    padding: 16px 20px;
    transition: background-color 0.2s ease;
}

.chat-card:hover {
    background-color: var(--bg-main);
}

.chat-card.active {
    background-color: rgba(254, 44, 85, 0.05);
    border-left: 4px solid var(--color-primary);
}

.chat-avatar {
    background: var(--bg-main);
    border-radius: 50%;
    display: flex;
    justify-content: center;
    align-items: center;
    width: 44px;
    height: 44px;
    flex-shrink: 0;
    overflow: hidden;
    position: relative;
}

.chat-avatar i {
    color: var(--text-light);
    font-size: 20px;
}

.store-dot {
    position: absolute;
    right: 1px;
    bottom: 1px;
    width: 11px;
    height: 11px;
    border-radius: 50%;
    border: 2px solid var(--bg-card);
}

.chat-info {
    display: flex;
    flex-direction: column;
    gap: 4px;
    width: 100%;
    min-width: 0;
}

.chat-info-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 8px;
}

.customer-name {
    font-family: var(--font-title);
    font-size: 14px;
    font-weight: 600;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.time-stamp {
    color: var(--text-light);
    font-size: 12px;
    flex-shrink: 0;
}

.last-msg {
    color: var(--text-muted);
    font-size: 13px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    flex: 1;
    min-width: 0;
}

/* BADGES DE CATEGORIA */
.badge {
    border-radius: 20px;
    font-size: 11px;
    font-weight: 700;
    padding: 2px 8px;
    text-transform: uppercase;
    flex-shrink: 0;
}

.badge-pre-venda {
    background-color: rgba(254, 44, 85, 0.1);
    color: var(--color-primary);
}

.badge-pos-venda {
    background-color: rgba(37, 244, 238, 0.15);
    color: var(--color-cyan-deep);
}

.badge-pendencia {
    background-color: var(--color-warning-light);
    color: var(--color-warning);
}

.badge-enviado {
    background-color: rgba(0, 200, 83, 0.12);
    color: var(--color-success);
}

.badge-loja {
    border-radius: 4px;
    font-size: 10px;
    font-weight: 700;
    letter-spacing: 1px;
    padding: 3px 8px;
    text-transform: uppercase;
    color: #fff;
}

/* SPINNER LOADING */
.loading-state {
    display: flex;
    flex-direction: column;
    justify-content: center;
    align-items: center;
    gap: 16px;
    padding: 60px 20px;
    color: var(--text-muted);
    text-align: center;
}

.spinner {
    border: 4px solid rgba(0, 0, 0, 0.05);
    border-top: 4px solid var(--color-primary);
    border-radius: 50%;
    width: 32px;
    height: 32px;
    animation: spin 1s linear infinite;
}

@keyframes spin {
    0% { transform: rotate(0deg); }
    100% { transform: rotate(360deg); }
}

/* ==========================================================================
   COLUNA 2: CHAT ATIVO (CONVERSA ATIVA)
   ========================================================================== */
.chat-active-column {
    background: var(--bg-main);
    display: flex;
    flex-direction: column;
    height: 100%;
    min-height: 0;
}

.chat-header {
    background: var(--bg-card);
    border-bottom: 1px solid var(--border-color);
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 16px 24px;
    height: 80px;
    flex-shrink: 0;
}

.customer-meta {
    display: flex;
    align-items: center;
    gap: 14px;
    min-width: 0;
}

.customer-avatar-large {
    background: var(--bg-main);
    border-radius: 50%;
    color: var(--text-light);
    display: flex;
    justify-content: center;
    align-items: center;
    width: 48px;
    height: 48px;
    font-size: 22px;
    flex-shrink: 0;
}

.customer-meta h3 {
    font-family: var(--font-title);
    font-size: 16px;
    font-weight: 600;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.customer-meta p {
    color: var(--color-primary);
    font-size: 12px;
    font-weight: 600;
}

.chat-actions {
    display: flex;
    gap: 8px;
}

.btn-action-icon {
    background: transparent;
    border: 1px solid var(--border-color);
    border-radius: 8px;
    color: var(--text-muted);
    cursor: pointer;
    font-size: 16px;
    width: 38px;
    height: 38px;
    display: flex;
    justify-content: center;
    align-items: center;
    transition: all 0.2s ease;
}

.btn-action-icon:hover {
    background-color: var(--bg-main);
    color: var(--text-main);
}

/* MENSAGENS CHAT AREA */
.chat-messages-area {
    flex-grow: 1;
    overflow-y: auto;
    min-height: 0;
    padding: 24px;
    display: flex;
    flex-direction: column;
    gap: 16px;
}

/* Custom Scrollbar Premium para a Área de Mensagens */
.chat-messages-area::-webkit-scrollbar {
    width: 6px;
}

.chat-messages-area::-webkit-scrollbar-track {
    background: transparent;
}

.chat-messages-area::-webkit-scrollbar-thumb {
    background: var(--border-color);
    border-radius: 10px;
}

.chat-messages-area::-webkit-scrollbar-thumb:hover {
    background: var(--color-primary);
    opacity: 0.8;
}

.empty-chat-state {
    display: flex;
    flex-direction: column;
    justify-content: center;
    align-items: center;
    gap: 16px;
    height: 100%;
    color: var(--text-light);
    text-align: center;
}

.empty-chat-state i {
    font-size: 48px;
}

.empty-chat-state h3 {
    color: var(--text-muted);
    font-family: var(--font-title);
}

.empty-chat-state p {
    max-width: 320px;
    font-size: 14px;
}

/* BALÕES DE MENSAGEM */
.message-wrapper {
    display: flex;
    flex-direction: column;
    gap: 4px;
    max-width: 70%;
}

.message-wrapper.client {
    align-self: flex-start;
}

.message-wrapper.operator, .message-wrapper.bot, .message-wrapper.suggestion {
    align-self: flex-end;
}

.message-time {
    font-size: 11px;
    color: var(--text-light);
    margin-top: 2px;
    opacity: 0.85;
}

.message-wrapper.client .message-time {
    align-self: flex-start;
    margin-left: 4px;
}

.message-wrapper.operator .message-time,
.message-wrapper.bot .message-time,
.message-wrapper.suggestion .message-time {
    align-self: flex-end;
    margin-right: 4px;
}

.message-bubble {
    border-radius: 16px;
    max-width: 100%;
    padding: 12px 16px;
    position: relative;
    font-size: 14px;
    line-height: 1.5;
    white-space: pre-wrap;
    word-break: break-word;
}

.message-bubble.client {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    align-self: flex-start;
    border-bottom-left-radius: 4px;
}

.message-bubble.operator {
    background-color: var(--color-primary);
    color: white;
    align-self: flex-end;
    border-bottom-right-radius: 4px;
}

.message-bubble.bot {
    background-color: #161823;
    border: 1px solid rgba(37, 244, 238, 0.35);
    color: white;
    align-self: flex-end;
    border-bottom-right-radius: 4px;
}

body.dark-theme .message-bubble.bot {
    background-color: #1F2233;
}

.ia-badge {
    background-color: rgba(37, 244, 238, 0.15);
    border-radius: 4px;
    font-size: 9px;
    font-weight: 700;
    padding: 1px 6px;
    position: absolute;
    right: 8px;
    top: -18px;
    color: var(--color-cyan-deep);
    white-space: nowrap;
}

/* BALÃO DE SUGESTÃO DA IA (aguardando aprovação do operador) */
.message-bubble.suggestion {
    background-color: transparent;
    border: 1px dashed var(--color-cyan-deep);
    color: var(--text-main);
    align-self: flex-end;
    border-bottom-right-radius: 4px;
}

.suggestion-label {
    color: var(--color-cyan-deep);
    display: block;
    font-size: 10px;
    font-weight: 700;
    letter-spacing: 0.05em;
    margin-bottom: 6px;
    text-transform: uppercase;
}

/* Nota interna da equipe: visual de recado, não de resposta ao cliente */
.message-wrapper.nota-interna .message-bubble.suggestion {
    border-color: var(--color-warning);
    background-color: var(--color-warning-light);
}

.message-wrapper.nota-interna .suggestion-label {
    color: var(--color-warning);
}

.suggestion-actions {
    display: flex;
    gap: 8px;
    justify-content: flex-end;
    margin-top: 6px;
    flex-wrap: wrap;
}

.btn-suggestion {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: 8px;
    color: var(--text-main);
    cursor: pointer;
    font-size: 12px;
    font-weight: 600;
    padding: 7px 12px;
    transition: all 0.2s ease;
}

.btn-suggestion:hover {
    border-color: var(--color-primary);
    color: var(--color-primary);
}

.btn-suggestion.btn-suggestion-primary {
    background: var(--color-primary);
    border-color: var(--color-primary);
    color: #fff;
}

.btn-suggestion.btn-suggestion-primary:hover {
    filter: brightness(1.08);
    color: #fff;
}

/* BARRA DE INPUT MENSAGEM */
.chat-input-area {
    background: var(--bg-card);
    border-top: 1px solid var(--border-color);
    padding: 16px 24px;
    flex-shrink: 0;
}

.chat-input-area form {
    display: flex;
    gap: 12px;
    align-items: flex-end;
}

.chat-input-area textarea {
    background-color: var(--bg-main);
    color: var(--text-main);
    border: 1px solid var(--border-color);
    border-radius: 8px;
    flex-grow: 1;
    font-family: var(--font-primary);
    font-size: 14px;
    padding: 12px 16px;
    min-height: 44px;
    max-height: 140px;
    resize: vertical;
    transition: all 0.2s ease;
}

.chat-input-area textarea:focus {
    border-color: var(--color-primary);
    outline: none;
}

.btn-send {
    background-color: var(--color-primary);
    border: none;
    border-radius: 8px;
    color: white;
    cursor: pointer;
    font-weight: 600;
    padding: 12px 24px;
    transition: background-color 0.2s ease, filter 0.2s ease;
    flex-shrink: 0;
}

.btn-send:hover {
    filter: brightness(1.1);
}

.btn-send:disabled, .chat-input-area textarea:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

/* ==========================================================================
   COLUNA 3: DETALHES DO PEDIDO (DIREITA)
   ========================================================================== */
.details-column {
    background: var(--bg-card);
    border-left: 1px solid var(--border-color);
    display: flex;
    flex-direction: column;
    height: 100%;
    min-height: 0;
}

.details-content {
    flex-grow: 1;
    overflow-y: auto;
    padding: 24px 20px;
}

.empty-details {
    display: flex;
    flex-direction: column;
    justify-content: center;
    align-items: center;
    height: 100%;
    color: var(--text-light);
    gap: 12px;
    text-align: center;
}

.empty-details i {
    font-size: 36px;
}

/* COMPONENTES DE DETALHES (VENDAS) */
.order-card-detail {
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.detail-section {
    border-bottom: 1px solid var(--border-color);
    padding-bottom: 16px;
}

.detail-section:last-child {
    border-bottom: none;
}

.detail-section h4 {
    color: var(--color-primary-dark);
    font-family: var(--font-title);
    font-size: 14px;
    font-weight: 700;
    margin-bottom: 12px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.product-row {
    display: flex;
    gap: 12px;
    align-items: center;
}

.product-thumbnail {
    background: var(--bg-main);
    border: 1px solid var(--border-color);
    border-radius: 8px;
    width: 60px;
    height: 60px;
    overflow: hidden;
    flex-shrink: 0;
    display: flex;
    justify-content: center;
    align-items: center;
}

.product-info h5 {
    font-size: 13px;
    font-weight: 600;
    line-height: 1.3;
}

.product-info p {
    color: var(--text-muted);
    font-size: 12px;
}

.data-grid {
    display: grid;
    grid-template-columns: 1fr;
    gap: 10px;
}

.data-item {
    display: flex;
    justify-content: space-between;
    font-size: 13px;
    gap: 10px;
}

.data-label {
    color: var(--text-muted);
    flex-shrink: 0;
}

.data-value {
    font-weight: 600;
    text-align: right;
    word-break: break-word;
}

.data-value.price {
    color: var(--color-primary);
}

/* BLOCO DE ANÁLISE DA IA (Resumo Cerebral da Laura) */
.analise-block {
    background: var(--bg-main);
    border-left: 3px solid var(--color-primary);
    border-radius: 8px;
    padding: 12px 14px;
    font-size: 13px;
    line-height: 1.5;
    white-space: pre-wrap;
    word-break: break-word;
}

.analise-block .analise-tag {
    color: var(--color-primary);
    display: inline-block;
    font-size: 10px;
    font-weight: 700;
    letter-spacing: 1px;
    margin-bottom: 6px;
    text-transform: uppercase;
}

/* CAIXA DE DADOS DO ENVIO */
.envio-box {
    background: var(--color-warning-light);
    border: 1px solid rgba(245, 127, 23, 0.3);
    border-left: 3px solid var(--color-warning);
    border-radius: 8px;
    font-size: 12px;
    line-height: 1.6;
    margin-top: 10px;
    padding: 10px 14px;
}

.envio-box .envio-titulo {
    color: var(--color-warning);
    display: block;
    font-weight: 700;
    margin-bottom: 4px;
}

.envio-box .envio-item span { color: var(--text-muted); }
.envio-box .envio-item b { color: var(--text-main); }

/* BOTÕES DE AÇÃO RÁPIDA */
.actions-grid {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.btn-action-premium {
    background-color: var(--bg-main);
    border: 1px solid var(--border-color);
    border-radius: 8px;
    color: var(--text-main);
    cursor: pointer;
    font-size: 13px;
    font-weight: 600;
    padding: 12px;
    text-align: left;
    display: flex;
    align-items: center;
    gap: 10px;
    transition: all 0.2s ease;
}

.btn-action-premium:hover {
    background-color: var(--color-primary);
    color: white;
    border-color: var(--color-primary);
}

.btn-action-premium.btn-action-warning:hover {
    background-color: var(--color-warning);
    border-color: var(--color-warning);
    color: #161823;
}

.btn-action-premium.btn-action-cyan:hover {
    background-color: var(--color-cyan-deep);
    border-color: var(--color-cyan-deep);
    color: #161823;
}

.btn-action-premium.btn-action-success {
    background: linear-gradient(135deg, var(--color-success) 0%, #009442 100%);
    border: none;
    color: white;
}

.btn-action-premium.btn-action-success:hover {
    filter: brightness(1.08);
}

.btn-action-premium:disabled {
    cursor: not-allowed;
    opacity: 0.55;
}

/* ==========================================================================
   MODAIS E DIALOGS CUSTOMIZADOS (CUSTOM DIALOG MODALS)
   ========================================================================== */
.modal-backdrop {
    background: rgba(22, 24, 35, 0.55);
    backdrop-filter: blur(4px);
    position: fixed;
    top: 0;
    left: 0;
    width: 100vw;
    height: 100vh;
    display: flex;
    justify-content: center;
    align-items: center;
    z-index: 9999;
}

.custom-modal-content {
    background: var(--bg-card);
    border-radius: 16px;
    box-shadow: 0 20px 25px -5px rgba(0, 0, 0, 0.1), 0 10px 10px -5px rgba(0, 0, 0, 0.04);
    width: 90%;
    max-width: 440px;
    overflow: hidden;
    animation: modal-show 0.25s ease-out;
}

@keyframes modal-show {
    from { transform: scale(0.9); opacity: 0; }
    to { transform: scale(1); opacity: 1; }
}

.modal-header {
    border-bottom: 1px solid var(--border-color);
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 16px 20px;
}

.modal-header h3 {
    color: var(--color-primary-dark);
    font-family: var(--font-title);
    font-size: 16px;
    font-weight: 700;
}

.close-modal-btn {
    background: transparent;
    border: none;
    font-size: 24px;
    cursor: pointer;
    color: var(--text-light);
}

.modal-body {
    padding: 20px;
    font-size: 14px;
    color: var(--text-muted);
    line-height: 1.5;
    white-space: pre-wrap;
}

.modal-footer {
    border-top: 1px solid var(--border-color);
    padding: 12px 20px;
    display: flex;
    justify-content: flex-end;
    gap: 10px;
}

.btn-modal-primary {
    background-color: var(--color-primary);
    border: none;
    border-radius: 8px;
    color: white;
    cursor: pointer;
    font-weight: 600;
    padding: 10px 20px;
    font-size: 13px;
    transition: filter 0.2s ease;
}

.btn-modal-primary:hover {
    filter: brightness(1.1);
}

.btn-modal-secondary {
    background: transparent;
    border: 1px solid var(--border-color);
    border-radius: 8px;
    color: var(--text-main);
    cursor: pointer;
    font-weight: 600;
    padding: 10px 20px;
    font-size: 13px;
    transition: background 0.2s ease;
}

.btn-modal-secondary:hover {
    background: var(--bg-main);
}

/* ==========================================================================
   TELA DE LOGIN PREMIUM (GLASSMORPHISM & DEGRADÊ TIKTOK)
   ========================================================================== */
.login-body {
    display: flex;
    justify-content: center;
    align-items: center;
    background: linear-gradient(135deg, #161823 0%, #3D0F1E 45%, #FE2C55 100%);
    background-size: 400% 400%;
    animation: gradient-anim 15s ease infinite;
    height: 100vh;
    width: 100vw;
    overflow: hidden;
}

@keyframes gradient-anim {
    0% { background-position: 0% 50%; }
    50% { background-position: 100% 50%; }
    100% { background-position: 0% 50%; }
}

.login-theme-toggle {
    position: absolute;
    top: 24px;
    right: 24px;
}

.btn-theme-toggle {
    background: rgba(255, 255, 255, 0.15);
    border: 1px solid rgba(255, 255, 255, 0.25);
    backdrop-filter: blur(8px);
    -webkit-backdrop-filter: blur(8px);
    border-radius: 50%;
    color: white;
    cursor: pointer;
    font-size: 18px;
    width: 44px;
    height: 44px;
    display: flex;
    justify-content: center;
    align-items: center;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

.btn-theme-toggle:hover {
    transform: scale(1.1) rotate(180deg);
    background: rgba(255, 255, 255, 0.25);
}

.login-card {
    background: rgba(255, 255, 255, 0.12);
    backdrop-filter: blur(20px);
    -webkit-backdrop-filter: blur(20px);
    border: 1px solid rgba(255, 255, 255, 0.2);
    border-radius: 24px;
    box-shadow: 0 20px 50px rgba(0, 0, 0, 0.3);
    width: 100%;
    max-width: 400px;
    padding: 40px 32px;
    text-align: center;
    transition: all 0.3s ease;
    animation: login-show 0.5s cubic-bezier(0.4, 0, 0.2, 1);
}

body.dark-theme .login-card {
    background: rgba(10, 10, 15, 0.5);
    border: 1px solid rgba(255, 255, 255, 0.08);
}

@keyframes login-show {
    from { transform: translateY(20px); opacity: 0; }
    to { transform: translateY(0); opacity: 1; }
}

.login-logo {
    font-family: var(--font-title);
    font-weight: 700;
    margin-bottom: 32px;
}

.login-logo .logo-accent {
    font-size: 32px;
    color: white;
    display: block;
    text-shadow: 0 2px 10px rgba(0, 0, 0, 0.1);
}

.login-logo .logo-sub {
    font-size: 16px;
    color: #25F4EE;
    letter-spacing: 4px;
    text-transform: uppercase;
    margin-top: 4px;
}

.login-logo .logo-note {
    color: rgba(255, 255, 255, 0.6);
    display: block;
    font-size: 10px;
    letter-spacing: 3px;
    margin-top: 6px;
    text-transform: uppercase;
}

.login-form {
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.form-group {
    position: relative;
    text-align: left;
}

.form-group i {
    position: absolute;
    left: 16px;
    top: 50%;
    transform: translateY(-50%);
    color: rgba(255, 255, 255, 0.7);
    font-size: 16px;
    transition: all 0.3s ease;
}

.form-group input {
    background: rgba(255, 255, 255, 0.08);
    border: 1px solid rgba(255, 255, 255, 0.15);
    border-radius: 12px;
    color: white;
    font-family: var(--font-primary);
    font-size: 15px;
    padding: 14px 16px 14px 46px;
    width: 100%;
    outline: none;
    transition: all 0.3s ease;
}

.form-group input::placeholder {
    color: rgba(255, 255, 255, 0.5);
}

.form-group input:focus {
    background: rgba(255, 255, 255, 0.15);
    border-color: #25F4EE;
    box-shadow: 0 0 15px rgba(37, 244, 238, 0.3);
}

.form-group input:focus + i {
    color: #25F4EE;
}

.btn-login {
    background: linear-gradient(90deg, #FE2C55 0%, #FF5C77 100%);
    border: none;
    border-radius: 12px;
    color: white;
    cursor: pointer;
    font-family: var(--font-title);
    font-size: 16px;
    font-weight: 700;
    padding: 14px;
    width: 100%;
    box-shadow: 0 10px 20px rgba(254, 44, 85, 0.25);
    transition: all 0.3s ease;
    margin-top: 10px;
}

.btn-login:hover {
    transform: translateY(-2px);
    box-shadow: 0 15px 30px rgba(254, 44, 85, 0.45);
}

.btn-login:active {
    transform: translateY(0);
}

.login-error {
    background: rgba(239, 68, 68, 0.25);
    border: 1px solid rgba(239, 68, 68, 0.35);
    border-radius: 12px;
    color: #FEE2E2;
    font-size: 13px;
    padding: 12px;
    margin-bottom: 12px;
    text-align: left;
    display: flex;
    align-items: center;
    gap: 10px;
}

/* Ajustes e Botões extras na Sidebar para tema */
.theme-switch-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 0 8px;
    margin-bottom: 4px;
    font-size: 14px;
    font-weight: 600;
    color: var(--text-muted);
}

.theme-btn-sidebar {
    background: transparent;
    border: 1px solid var(--border-color);
    border-radius: 8px;
    color: var(--text-main);
    cursor: pointer;
    width: 36px;
    height: 36px;
    display: flex;
    justify-content: center;
    align-items: center;
    transition: all 0.2s ease;
}

.theme-btn-sidebar:hover {
    background: var(--bg-main);
    color: var(--color-primary);
}

/* Logout Button */
.btn-logout {
    background: transparent;
    border: none;
    color: var(--color-primary);
    cursor: pointer;
    font-size: 16px;
    transition: all 0.2s ease;
    padding: 4px;
    text-decoration: none;
}

.btn-logout:hover {
    filter: brightness(1.2);
    transform: scale(1.1);
}

/* ==========================================================================
   SEÇÕES DA SIDEBAR & SELETOR DE LOJAS
   ========================================================================== */
.sidebar-section-title {
    font-family: var(--font-title);
    font-size: 11px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 1.5px;
    color: var(--text-light);
    margin: 16px 8px 8px 8px;
}

.store-selector-group {
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.store-item {
    background: transparent;
    border: none;
    border-radius: 10px;
    color: var(--text-muted);
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 12px;
    font-family: var(--font-primary);
    font-size: 14px;
    font-weight: 500;
    padding: 10px 14px;
    text-align: left;
    transition: all 0.2s ease;
}

.store-item i {
    font-size: 15px;
    width: 18px;
    color: var(--text-light);
    transition: all 0.2s ease;
}

.store-item .store-color-dot {
    width: 10px;
    height: 10px;
    border-radius: 50%;
    flex-shrink: 0;
    margin: 0 4px;
}

.store-item:hover, .store-item.active {
    background-color: rgba(254, 44, 85, 0.08);
    color: var(--color-primary);
}

.store-item:hover i, .store-item.active i {
    color: var(--color-primary);
}

body.dark-theme .store-item:hover, body.dark-theme .store-item.active {
    background-color: rgba(254, 44, 85, 0.15);
}

/* ==========================================================================
   TELA DEDICADA DE DASHBOARD (MÉTRICAS NEON & GRÁFICO SLICK)
   ========================================================================== */
#dashboard-view-container {
    flex-grow: 1;
    height: 100%;
    overflow-y: auto;
    background-color: var(--bg-main);
    padding: 32px;
    display: flex;
    flex-direction: column;
    gap: 32px;
}

.dashboard-view-header {
    margin-bottom: 8px;
}

.dashboard-view-header h2 {
    font-family: var(--font-title);
    font-size: 26px;
    font-weight: 700;
    color: var(--color-primary-dark);
    margin-bottom: 6px;
}

.dashboard-view-header p {
    color: var(--text-muted);
    font-size: 14px;
}

/* Grade de Métricas */
.metrics-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
    gap: 24px;
}

.metric-card {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: 20px;
    padding: 24px;
    display: flex;
    flex-direction: column;
    gap: 16px;
    box-shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.02), 0 4px 6px -2px rgba(0, 0, 0, 0.01);
    position: relative;
    overflow: hidden;
}

.metric-card::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    width: 4px;
    height: 100%;
}

.metric-card.card-ia::before { background-color: #25F4EE; }
.metric-card.card-human::before { background-color: #FE2C55; }
.metric-card.card-unattended::before { background-color: var(--color-warning); }
.metric-card.card-rate::before { background-color: var(--color-success); }
.metric-card.card-total::before { background-color: var(--text-muted); }
.metric-card.card-sent::before { background-color: var(--color-success); }
.metric-card.card-broken::before { background-color: #FE2C55; }

.metric-card-header {
    display: flex;
    align-items: center;
    gap: 12px;
    color: var(--text-muted);
    font-size: 13px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.metric-card-header i {
    font-size: 16px;
}

.metric-card.card-ia i { color: var(--color-cyan-deep); }
.metric-card.card-human i { color: #FE2C55; }
.metric-card.card-unattended i { color: var(--color-warning); }
.metric-card.card-rate i { color: var(--color-success); }
.metric-card.card-total i { color: var(--text-muted); }
.metric-card.card-sent i { color: var(--color-success); }
.metric-card.card-broken i { color: #FE2C55; }

.metric-card-body h3 {
    font-family: var(--font-title);
    font-size: 32px;
    font-weight: 700;
    color: var(--text-main);
    margin-bottom: 4px;
}

.metric-card-body p {
    color: var(--text-light);
    font-size: 12px;
}

/* Brilho Neon nos Cards */
body.dark-theme .metric-card {
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.2);
}

body.dark-theme .metric-card.card-ia { box-shadow: 0 0 15px rgba(37, 244, 238, 0.05); border-color: rgba(37, 244, 238, 0.2); }
body.dark-theme .metric-card.card-human { box-shadow: 0 0 15px rgba(254, 44, 85, 0.05); border-color: rgba(254, 44, 85, 0.2); }
body.dark-theme .metric-card.card-unattended { box-shadow: 0 0 15px rgba(252, 238, 10, 0.05); border-color: rgba(252, 238, 10, 0.2); }
body.dark-theme .metric-card.card-rate { box-shadow: 0 0 15px rgba(0, 230, 118, 0.05); border-color: rgba(0, 230, 118, 0.2); }

/* Bloco do Gráfico */
.chart-section-card {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: 24px;
    padding: 32px;
    box-shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.02);
    display: flex;
    flex-direction: column;
    gap: 24px;
}

.chart-header-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    border-bottom: 1px solid var(--border-color);
    padding-bottom: 16px;
    gap: 12px;
    flex-wrap: wrap;
}

.chart-header-row h3 {
    font-family: var(--font-title);
    font-size: 16px;
    font-weight: 700;
    color: var(--color-primary-dark);
    display: flex;
    align-items: center;
    gap: 10px;
}

.chart-legend {
    display: flex;
    gap: 16px;
}

.legend-item {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 12px;
    font-weight: 600;
    color: var(--text-muted);
}

.legend-color {
    width: 12px;
    height: 12px;
    border-radius: 3px;
    display: inline-block;
}

.legend-color.ia-color { background: linear-gradient(180deg, #25F4EE 0%, #00C9C4 100%); }
.legend-color.human-color { background: linear-gradient(180deg, #FE2C55 0%, #D91B41 100%); }

/* Grid de colunas do gráfico */
.chart-container {
    display: flex;
    align-items: flex-end;
    justify-content: space-between;
    height: 200px;
    padding-top: 20px;
    border-bottom: 2px solid var(--border-color);
    gap: 8px;
}

.chart-bar-col {
    display: flex;
    flex-direction: column;
    align-items: center;
    flex-grow: 1;
    height: 100%;
    justify-content: flex-end;
}

.chart-bar-container {
    display: flex;
    flex-direction: column;
    justify-content: flex-end;
    width: 100%;
    max-width: 24px;
    height: 100%;
    gap: 2px;
    position: relative;
}

/* Tooltip do valor da coluna */
.chart-bar-container::after {
    content: attr(data-tooltip);
    position: absolute;
    top: -24px;
    left: 50%;
    transform: translateX(-50%) scale(0.8);
    background: var(--color-primary-dark);
    color: white;
    font-size: 9px;
    font-weight: 700;
    padding: 2px 6px;
    border-radius: 4px;
    opacity: 0;
    pointer-events: none;
    transition: all 0.2s ease;
    white-space: nowrap;
    box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
    z-index: 5;
}

.chart-bar-container:hover::after {
    opacity: 1;
    transform: translateX(-50%) scale(1);
}

.chart-bar {
    width: 100%;
    border-top-left-radius: 4px;
    border-top-right-radius: 4px;
    transition: height 0.6s cubic-bezier(0.4, 0, 0.2, 1);
}

.chart-bar.ia-bar {
    background: linear-gradient(180deg, #25F4EE 0%, #00C9C4 100%);
    box-shadow: 0 4px 12px rgba(37, 244, 238, 0.15);
}

.chart-bar.human-bar {
    background: linear-gradient(180deg, #FE2C55 0%, #D91B41 100%);
    box-shadow: 0 4px 12px rgba(254, 44, 85, 0.15);
}

body.dark-theme .chart-bar.ia-bar {
    box-shadow: 0 0 10px rgba(37, 244, 238, 0.3);
}

body.dark-theme .chart-bar.human-bar {
    box-shadow: 0 0 10px rgba(254, 44, 85, 0.3);
}

.chart-bar-label {
    font-size: 9px;
    color: var(--text-light);
    font-weight: 600;
    margin-top: 8px;
    text-align: center;
}

/* PENDÊNCIAS POR CATEGORIA (chips do dashboard) */
.pend-cat-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
    gap: 12px;
}

.pend-cat-chip {
    background: var(--bg-main);
    border: 1px solid var(--border-color);
    border-radius: 12px;
    cursor: pointer;
    display: flex;
    flex-direction: column;
    gap: 4px;
    padding: 14px 16px;
    transition: all 0.2s ease;
}

.pend-cat-chip:hover {
    transform: translateY(-2px);
    border-color: var(--color-primary);
}

.pend-cat-chip .pend-cat-num {
    font-family: var(--font-title);
    font-size: 22px;
    font-weight: 700;
    color: var(--text-main);
}

.pend-cat-chip .pend-cat-label {
    color: var(--text-muted);
    font-size: 11px;
    font-weight: 700;
    letter-spacing: 0.5px;
    text-transform: uppercase;
}

/* Resumo da página de críticos: leitura, não filtro */
.pend-cat-chip.resumo-chip {
    cursor: default;
}

.pend-cat-chip.resumo-chip:hover {
    border-color: var(--border-color);
    transform: none;
}

/* HISTÓRICO RECENTE (lista no dashboard) */
.hist-list {
    display: flex;
    flex-direction: column;
    gap: 12px;
    max-height: 640px;
    overflow-y: auto;
    padding-right: 6px;
}

.hist-item {
    background: var(--bg-main);
    border: 1px solid var(--border-color);
    border-radius: 12px;
    display: flex;
    flex-direction: column;
    gap: 8px;
    padding: 14px 16px;
}

.hist-topo {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 8px;
}

.hist-topo .hist-hora {
    color: var(--text-light);
    font-size: 11px;
    font-weight: 600;
    flex-shrink: 0;
}

.hist-status {
    border-radius: 6px;
    font-size: 10px;
    font-weight: 700;
    letter-spacing: 0.5px;
    padding: 3px 8px;
    text-transform: uppercase;
}

.hist-status.st-enviado {
    background: rgba(0, 200, 83, 0.12);
    color: var(--color-success);
}

.hist-status.st-critico {
    background: rgba(254, 44, 85, 0.12);
    color: var(--color-primary);
}

.hist-status.st-pausa {
    background: var(--color-warning-light);
    color: var(--color-warning);
}

.hist-status.st-revisao {
    background: rgba(37, 244, 238, 0.12);
    color: var(--color-cyan-deep);
}

.hist-msg {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: 8px;
    font-size: 12px;
    line-height: 1.5;
    padding: 8px 12px;
    word-break: break-word;
}

.hist-msg small {
    display: block;
    font-weight: 700;
    margin-bottom: 2px;
}

.hist-msg.hist-cliente small { color: var(--color-primary); }
.hist-msg.hist-laura small { color: var(--color-cyan-deep); }

.hist-resolver {
    align-self: flex-end;
    background: transparent;
    border: 1px solid var(--color-success);
    border-radius: 8px;
    color: var(--color-success);
    cursor: pointer;
    font-size: 11px;
    font-weight: 700;
    padding: 5px 12px;
    transition: all 0.2s ease;
}

.hist-resolver:hover {
    background: var(--color-success);
    color: #fff;
}

/* ==========================================================================
   PÁGINAS INTERNAS (Métricas e Casos Críticos)
   Mesma sidebar do painel, conteúdo rolável à direita.
   ========================================================================== */
body.pagina-interna {
    overflow: hidden;
}

.pagina-conteudo {
    flex-grow: 1;
    height: 100vh;
    overflow-y: auto;
    background-color: var(--bg-main);
    padding: 32px;
    display: flex;
    flex-direction: column;
    gap: 28px;
}

.pagina-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 20px;
    flex-wrap: wrap;
}

.pagina-header h2 {
    font-family: var(--font-title);
    font-size: 26px;
    font-weight: 700;
    color: var(--color-primary-dark);
    margin-bottom: 6px;
}

.pagina-header p {
    color: var(--text-muted);
    font-size: 14px;
    max-width: 780px;
}

.pagina-header-acoes {
    align-items: center;
    display: flex;
    gap: 12px;
    flex-shrink: 0;
}

.pagina-header-acoes .btn-action-premium {
    width: auto;
}

.contador-criticos {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: 20px;
    color: var(--text-muted);
    font-size: 12px;
    font-weight: 700;
    padding: 8px 14px;
    white-space: nowrap;
}

/* A sidebar das páginas internas usa <a>, não <button> */
.sidebar-nav a.nav-item,
.store-selector-group a.store-item {
    text-decoration: none;
}

.chart-nota {
    color: var(--text-light);
    font-size: 12px;
}

.chart-vazio {
    color: var(--text-light);
    font-size: 13px;
    margin: auto;
}

.legend-color.pausa-color { background: linear-gradient(180deg, var(--color-warning) 0%, #C25E00 100%); }

.chart-bar.pausa-bar {
    background: linear-gradient(180deg, var(--color-warning) 0%, #C25E00 100%);
    box-shadow: 0 4px 12px rgba(245, 127, 23, 0.15);
}

/* TABELA DE DADOS */
.tabela-wrapper {
    overflow-x: auto;
}

.tabela-dados {
    border-collapse: collapse;
    font-size: 13px;
    min-width: 520px;
    width: 100%;
}

.tabela-dados th {
    background: var(--bg-main);
    color: var(--text-muted);
    font-size: 11px;
    font-weight: 700;
    letter-spacing: 0.5px;
    padding: 12px 14px;
    text-align: left;
    text-transform: uppercase;
}

.tabela-dados th.num,
.tabela-dados td.num {
    text-align: right;
}

.tabela-dados td {
    border-bottom: 1px solid var(--border-color);
    color: var(--text-main);
    padding: 11px 14px;
}

.tabela-dados tbody tr:hover {
    background: var(--bg-main);
}

.tabela-dados .val-ia { color: var(--color-cyan-deep); font-weight: 600; }
.tabela-dados .val-humano { color: var(--color-primary); font-weight: 600; }
.tabela-dados .val-pausa { color: var(--color-warning); font-weight: 600; }

.tabela-vazia {
    color: var(--text-light);
    padding: 24px 14px !important;
    text-align: center;
}

/* ESTADO VAZIO */
.estado-vazio {
    align-items: center;
    color: var(--text-light);
    display: flex;
    flex-direction: column;
    gap: 14px;
    margin: auto;
    max-width: 420px;
    text-align: center;
}

.estado-vazio i {
    color: var(--color-success);
    font-size: 44px;
}

.estado-vazio h3 {
    color: var(--text-main);
    font-family: var(--font-title);
    font-size: 18px;
}

.estado-vazio p {
    font-size: 14px;
}

/* CARDS DE CASOS CRÍTICOS */
.criticos-grid {
    display: grid;
    gap: 20px;
    grid-template-columns: repeat(auto-fill, minmax(420px, 1fr));
}

@media (max-width: 900px) {
    .criticos-grid { grid-template-columns: 1fr; }
}

.critico-card {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: 18px;
    display: flex;
    flex-direction: column;
    overflow: hidden;
    transition: opacity 0.4s ease, transform 0.4s ease, box-shadow 0.2s ease;
}

.critico-card:hover {
    box-shadow: 0 10px 24px rgba(0, 0, 0, 0.06);
}

body.dark-theme .critico-card:hover {
    box-shadow: 0 10px 24px rgba(0, 0, 0, 0.35);
}

.critico-card.critico-resolvido {
    opacity: 0;
    transform: scale(0.96);
}

.critico-header {
    align-items: center;
    border-bottom: 1px solid var(--border-color);
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    justify-content: space-between;
    padding: 14px 18px;
}

.critico-badges {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.critico-tipo {
    border: 1px solid;
    border-radius: 6px;
    font-size: 11px;
    font-weight: 700;
    letter-spacing: 0.4px;
    padding: 4px 10px;
    text-transform: uppercase;
}

.critico-time {
    color: var(--text-light);
    font-size: 11px;
    font-weight: 600;
    white-space: nowrap;
}

.critico-body {
    display: flex;
    flex-direction: column;
    gap: 14px;
    padding: 18px;
}

.critico-info {
    display: flex;
    flex-direction: column;
    gap: 7px;
}

.info-row {
    display: flex;
    font-size: 12.5px;
    gap: 10px;
    justify-content: space-between;
}

.info-label {
    color: var(--text-muted);
    flex-shrink: 0;
}

.info-value {
    color: var(--text-main);
    text-align: right;
    word-break: break-word;
}

.info-value code {
    background: var(--bg-main);
    border-radius: 4px;
    font-size: 11px;
    padding: 2px 6px;
}

.sem-dado {
    color: var(--text-light);
    font-size: 12px;
}

.btn-mini {
    background: var(--color-warning-light);
    border: 1px solid var(--color-warning);
    border-radius: 6px;
    color: var(--color-warning);
    cursor: pointer;
    font-family: var(--font-primary);
    font-size: 11px;
    font-weight: 700;
    padding: 4px 10px;
    transition: all 0.2s ease;
}

.btn-mini:hover {
    background: var(--color-warning);
    color: #161823;
}

.critico-mensagem {
    background: var(--bg-main);
    border-left: 3px solid var(--color-primary);
    border-radius: 8px;
    padding: 12px 14px;
}

.critico-rotulo {
    color: var(--text-muted);
    display: block;
    font-size: 10px;
    font-weight: 700;
    letter-spacing: 0.5px;
    margin-bottom: 5px;
    text-transform: uppercase;
}

.critico-mensagem p {
    font-size: 13px;
    line-height: 1.5;
    white-space: pre-wrap;
    word-break: break-word;
}

.critico-resposta label {
    color: var(--text-muted);
    display: block;
    font-size: 11px;
    font-weight: 700;
    letter-spacing: 0.5px;
    margin-bottom: 6px;
    text-transform: uppercase;
}

.critico-resposta textarea {
    background: var(--bg-main);
    border: 1px solid var(--border-color);
    border-radius: 8px;
    color: var(--text-main);
    font-family: var(--font-primary);
    font-size: 13px;
    padding: 10px 12px;
    resize: vertical;
    width: 100%;
    transition: border-color 0.2s ease;
}

.critico-resposta textarea:focus {
    border-color: var(--color-primary);
    outline: none;
}

.critico-acoes {
    border-top: 1px solid var(--border-color);
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    padding: 14px 18px;
}

.critico-acoes .btn-action-premium {
    flex: 1 1 auto;
    font-size: 12px;
    justify-content: center;
    padding: 10px;
    text-align: center;
}

/* Custom Scrollbar Premium para a Sidebar */
.pagina-conteudo::-webkit-scrollbar {
    width: 8px;
}

.pagina-conteudo::-webkit-scrollbar-track {
    background: transparent;
}

.pagina-conteudo::-webkit-scrollbar-thumb {
    background: var(--border-color);
    border-radius: 10px;
}

.pagina-conteudo::-webkit-scrollbar-thumb:hover {
    background: var(--color-primary);
}

.sidebar::-webkit-scrollbar {
    width: 6px;
}

.sidebar::-webkit-scrollbar-track {
    background: transparent;
}

.sidebar::-webkit-scrollbar-thumb {
    background: var(--border-color);
    border-radius: 10px;
}

.sidebar::-webkit-scrollbar-thumb:hover {
    background: var(--color-primary);
    opacity: 0.8;
}

/* Fallback Firefox */
.sidebar, .chats-list, .details-content, .hist-list {
    scrollbar-width: thin;
    scrollbar-color: var(--border-color) transparent;
}

/* Custom Scrollbar Premium para a Lista de Chats, Detalhes e Histórico */
.chats-list::-webkit-scrollbar, .details-content::-webkit-scrollbar, .hist-list::-webkit-scrollbar {
    width: 6px;
}

.chats-list::-webkit-scrollbar-track, .details-content::-webkit-scrollbar-track, .hist-list::-webkit-scrollbar-track {
    background: transparent;
}

.chats-list::-webkit-scrollbar-thumb, .details-content::-webkit-scrollbar-thumb, .hist-list::-webkit-scrollbar-thumb {
    background: var(--border-color);
    border-radius: 10px;
}

.chats-list::-webkit-scrollbar-thumb:hover, .details-content::-webkit-scrollbar-thumb:hover, .hist-list::-webkit-scrollbar-thumb:hover {
    background: var(--color-primary);
    opacity: 0.8;
}